This Privacy Policy describes the privacy practices of High Tide Software, LLC (“High Tide Software, LLC,” “we,” or “our”) and how we treat personal information collected through our applications, websites, and any other websites or services (collectively, the “Services”).
1. Personal Information We Collect
We collect information about you from a variety of sources, and the type of information we collect depends on how you interact with our Services, such as whether you visit our websites, download High Tide Software, LLC’s applications, or send messages to application users through the Services.
Feedback or communications, such as information you provide when you contact us with questions, feedback, or otherwise communicate.
Usage information, such as information about how you use the Services and interact with us, including information about any content you upload to the Services or otherwise submit to us, and information you provide when you use any interactive features of the Services.
Information We Obtain from Other Sources. We may obtain your personal information from other third parties, such as marketing partners, public sources, lead generators, and data providers.
Automatic Data Collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interactions with our Services, communications, and other online services over time, such as: device data, such as your computer or mobile device’s operating system type and version, browser type, device type (e.g., mobile phone, tablet), IP address, unique identifiers (including identifiers for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information (e.g., city, state, or geographic area).
2. How We Use Your Personal Information
We use personal information for one or more of the following purposes:
Provide and support the Services. We use your personal information to operate, maintain, and provide you with the services. In particular, we will use your personal information to perform our contractual obligations to you under our Terms of Use, such as: responding to your requests, providing customer support, contacting you if there are any issues with the App, and sending you announcements, updates, security alerts, and support and administrative messages.
Improve, monitor, personalize, and protect our Services and communications. It is in our legitimate business interests to improve and ensure the safety of our Services for our users, including: troubleshooting, testing and research, and ensuring the security of the Services. Investigate and prevent fraudulent, harmful, unauthorized or illegal activity. Provide customized services and communications that may be relevant or of interest to you.
Marketing and advertising, including:
Direct marketing. We may send you direct marketing communications as permitted by law, including, but not limited to, sending newsletters and notifying you of special promotions, offers and events by email and other means.
Interest-based advertising. We work with advertising partners, including third-party advertising companies and social media companies, to advertise our services. Where applicable, if you choose to subscribe to our marketing and advertising, we process your personal information based on your consent, which you can withdraw at any time.
Enforce our agreements, comply with legal obligations, and protect us in legal claims or disputes. We may use your personal information for our legitimate business interests, to enforce and comply with our terms and policies, to ensure the integrity of our services, and to defend ourselves in legal claims or disputes. Some processing may also be necessary to comply with legal obligations, such as retaining records of transactions, or at the request of any judicial proceeding or governmental agency.
3. Your rights and choices
Requests for personal information. We also provide you with options to influence how we process personal information that we control. You may request the following in relation to your personal information:
Access a copy of the personal information we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
Correct inaccurate or out-of-date personal information.
Delete personal information that we no longer need to provide our services or for other lawful purposes.
Other rights, such as objecting and requesting that we restrict our use of your personal information, and, where applicable, withdrawing your consent.
4. How we share your personal information
Service providers. We may share your personal information with third-party companies and individuals who provide services on our behalf or help us operate our services, such as customer support, content moderation, hosting, analytics, email delivery, marketing, fraud detection, payment processing, and database management.
Advertising partners. We may share your personal information with third-party advertising companies, including for interest-based advertising purposes as described above.
For compliance, fraud prevention, and security. We may share your personal information for the compliance, fraud prevention, and security purposes described above.
Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction), such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such event, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
5. How You Share Your Personal Information
Other Social Media Users: Application users may choose to post their responses to messages received through the Services to their social media accounts. Your social media settings will determine which other users will be able to view those responses.
6. Children's Privacy
Our Services are not intended for children under 13 years of age. If we learn that we have collected personal information from a child under 13 through the Services without the consent of the child's parent or guardian, we will delete that information. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us as described in the "Contact Us" section below. In some cases, this age may be higher than 13 due to local regulatory requirements.
7. Security Practices
We use reasonable organizational, technical, and administrative measures designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, and destruction. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.
8. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Services. We may also provide notice of changes in other ways that we think are reasonably likely to reach you, such as by email (if you have your contact information in your account) or other means through our Services.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].